Mily Ondiek serves as the Customer Care Lead at Felyn Pharmacy, where she ensures that every customer interaction is handled with empathy, efficiency, and professionalism. With over 5 years of experience in customer relations and pharmacy support, Milly is the first point of contact for many clients and a key pillar of the pharmacy’s personalized service experience.
- Handling customer inquiries via phone, WhatsApp, and the website
- Monitoring customer feedback and improving service delivery processes
- Guiding clients on how to upload prescriptions and track deliveries